The digital journey

From products to experiences

Move your customer communications along the maturity curve.
Design for optimised, personalised customer experiences from the start.

01
Digital documents

Forms & documents scanned, stored, & indexed. Print-centric documents sent electronically.

02
Digital processes

Manual processes digitised with workflow, integration with core systems.

03
Digital experiences

Products designed with CX as guide - leverages channel preference & customer engagement.

Compliance meets CX – the digital journey

CCM compliance drives agility – make changes and get new products to market faster.
Meet regulatory requirements whilst improving customer experience.

1
Agent/employee control of content

Agent/employee control of content

Reduce reliance on IT and let business users & customer service representatives make changes to customer communications & control delivery channels.

2
Omni-channel preview

Omni-channel preview

Our synchronised omni-channel preview lets customer communications teams to quickly & easily review & approve output in every format – mobile, tablet, web, print.

3
Onboarding

Onboarding

Create personalised & interactive communications & messaging during customer onboarding, driven by their channel & language preferences. Dynamically capture data as part of the communication lifecycle.

4
Claims processing

Claims processing

Use dynamic communications and personalised videos to explain claims process & eligibility. Automate claims process & capture customer data & content.

5
Compliance - competitive advantage

Compliance - competitive advantage

Instead of preventing compliance problems, let the platform deliver new products and changes faster, with less errors whilst meeting regulatory requirements.

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MELBOURNE VIC 3000

EMAIL: info@clouddirect.biz

PHONE: +61 (3) 9070 5719
By choosing a CCM solution that’s developed in the cloud, for the cloud – one that leverages best practice in serverless computing – you can:

  • Benefit from a flexible cost model
  • Remove technical debt
  • Fuel the transformation of your customer experience (CX)
  • Consolidate on a single omni-channel platform
  • Meet rigorous information security standards of Confidentiality, Integrity and Availability
And last but not least you can free yourself from the daily grind of legacy systems, integrations, maintenance & infrastructure management.

Freedom from complexity. Freedom to create better customer experiences.

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