What we do -
at a glance

Cloud Direct is...

Omni-channel output

Dynamic Html5 & Interactive
Data-driven, personalised video
Batch & On-demand
Print, email, SMS, web & mobile

Onboarding - Forms

Intelligent forms
eSignature integration

CCM

Legacy system migration
Template migration & simplification
Redesign & rewrite
Simplified data design

Auditing & Compliance Management

Comprehensive tracking
Synchronised omni-channel preview

Security & Reporting

Comprehensive security standards with Azure & AWS
Full audit reports
Trend analysis

Business-user empowerment

Mobile & web approval
Content authoring
Interact with customers
Web-based collaboration

We manage the information cycle

CCM is more than just multi or omni-channel output. Customer communications are part of a lifecycle that includes outbound and inbound documents & processes – capturing, recognising, indexing & archiving. And workflow & approval processes that orchestrate all these touchpoints with your core systems.

Interactive Communications

Web-based communications with 2-way collaboration and approval workflow.

Dynamic Communications

Rich HTML5 allowing customers to search, wipe, swipe, and drill for further insight. Device agnostic and eSignature capable.

CJM & Video

CJM integrated across all customer communications; video channel fully personalised. Read more.

Inbound Communications

Automatically capture, classify, extract, validate & export inbound content & data.

LEVEL 5, 171 COLLINS STREET,
MELBOURNE VIC 3000

EMAIL: info@clouddirect.biz

PHONE: +61 (3) 9070 5719

By choosing a CCM solution that’s developed in the cloud, for the cloud – one that leverages best practice in serverless computing – you can:

Benefit from a flexible cost model
Remove technical debt
Fuel the transformation of your customer experience (CX)
Consolidate on a single omni-channel platform
Meet rigorous information security standards of Confidentiality, Integrity and Availability

And last but not least you can free yourself from the daily grind of legacy systems, integrations, maintenance & infrastructure management.

Freedom from complexity. Freedom to create better customer experiences.

What we do -at a glance